Terms & Conditions

Brandsemporium Terms & Conditions

By registering an account at brandsemporium.eu and placing orders you are indicating your agreement to all of our various terms and conditions as described in the pages linked below.

GENERAL

When you sign up for a Brandsemporium account you are indicating that you agree to the terms and conditions we've published in our online Knowledgebase. You are responsible for reading these terms in detail.

Here are some of the most important parts of our terms and policies that you should be aware of before you place orders:

  • Brandsemporium sends goods to you from Asia. As such, you (or the consignee) are IMPORTING. In many countries this means you will be liable for import duties and other taxes. It's YOUR responsibility to find out about this, and YOUR responsibility to pay the taxes/charges on receipt of the items. 
  • We can't deliver to PO boxes, APO addresses, or certain remote areas. We reserve the right to refuse, cancel, and refund any orders where we deem the address to be undeliverable.
  • You need a valid phone number on your account. 
  • Under the terms of the warranty, if a product arrives broken or develops a fault during the warranty period, you are responsible for the costs of returning it to us for repair / compensation.
  • Brandsemporium doesn't accept returns of products which are not faulty. If you order the wrong products by mistake, or order products that cannot work in your country (e.g. wrong GSM type for cell phones, DVB-T to unsupported countries, PAL/NTSC to wrong regions) we will not offer return/exchange after the goods are sent out.
  • Due to the inevitable rapid developments within the electronics industry, in some rare cases, customers might come across scenarios (including, but not limited to) like the product packaging or user manuals do not hold the same information as shown on our website. The major reason that leads to this type of situation would be items are manufactured in different batches and therefore subtle differences do occur etc. Please refer to our website’s descriptions as final confirmation if you encounter a circumstance like this.
  • Flashing the firmware on products voids the warranty. Even if the product comes with firmware update features / software, please do not use it. The same goes for opening up the body of a product and breaking the warranty seal.
  •  Take note of the *sensor* megapixel rating on digital cameras, not the maximum interpolated rating printed on the product or in the manual by the Chinese manufacturer.
  • We strongly recommend you order samples before proceeding with large wholesale orders. As such we may not offer you detailed quantity price breaks until you have successfully placed sample orders.
  • You cannot collect affiliate commissions on your own orders.
  • If you pay for an order and cancel it, or we are offering compensation for a failed delivery or warranty return, we reserve the right to offer "credit against future orders" instead of a cash refund.
  • All new customers paying by credit card are subject to a risk assessment inspection. This can lead to a delay of your first order while we request ID verification from you. This is common practice for any merchant protecting against fraud and your documents submitted will be strictly protected under our privacy policy and, per our data protection policy, not retained beyond the time of the check.

ORDERS

How to cancel unpaid orders?

There is no need to contact Brandsemporium to cancel orders which have not been paid for. These orders will expire automatically after a certain period. 


How and in what conditions can customers cancel paid/processing orders?

In general, Brandsemporium can usually accept requests for cancellation of paid orders up to the working day on which the order enters the status "processing". Customers can request cancellation of order by email  and providing a clear explanation for this request. Any processing order cancellation must be properly justified as it is a standard business practice.

When is it too late to cancel a paid order?

Orders that have been dispatched with a tracking number cannot be cancelled/ reimbursed. If you can see "Order is Sent Out", and "Pending cancelation"  in your account, it is impossible to cancel your order.


In what cases may Brandsemporium charge a restocking fee?

If a customer requests cancellation of an order after the order is in processing (i.e. goods checking, processing and packing) in our warehouse Brandsemporium reserves the right to charge a restocking fee, deducted from the resultant refund or credit. In fact in most cases we will not charge this fee, because we are nice people.

Below are the cases where Brandsemporium may charge a restocking fee:

- If an apparently bona fide order has been placed, and has entered processing in our warehouse, Brandsemporium does reserve the right to charge a restocking fee up to 30% of the value of the goods, at our discretion.
-If a customer cancels several processing orders all at the same time 
 - If the order is above 1000USD. 
- If the customer already cancelled several orders within the same month. 
- Additional charges may be deducted from refunds in cases where goods have been shipped overseas and are returned for reasons beyond Brandsemporium's control, and where as a result Brandsemporium incurs return shipping charges and China import duties and taxes, as well as further domestic shipping expenses. 

How does Brandsemporium offer refunds to customers for cancelled orders?

The following general conditions apply to refunds made by Brandsemporium
- Refunds will be made in the form of credit extended by Brandsemporium against future orders. 
- Direct Credit Card refund is exceptional and at our discretion, for more information please contact us by e-mail,brandsemporium@mail.com
- Orders originally paid by bank transfer are not refundable by bank transfer at this time. Refunds will be made by crediting your Brandsemporium account for your next purchase. 

SHIPPING AND DELIVERY

Terms and Conditions you should know relating to deliveries:
Importing is a breeze in most countries! You may have to pay your own country's VAT (i.e. Sales Tax) and sometimes variable Import Duty when the items arrive, but in the vast majority of cases packets / cartons delivered from China by courier arrive safely with no problems at all!

  • Read the item description carefully! We will ship you whatever you order. Although we do assist you by manually checking all orders to screen possible region / compatibility inconsistencies, we do not accept returns of healthy products which were simply mis-ordered by you. If you are in an NTSC video color region, don't order PAL products for your market. Check if your locality has free DVB-T broadcasts before buying DVB-T digital TV receivers. If the driver's seat is on the left, don't order left side passenger sun visor Car DVD Monitors! Duh!
  • Additionally, there are some (cool) types of gadgets including for example (but not limited to) radio signal jammers, high powered lasers, and quasi-medical products, that are not legal (booo!) to import into certain countries. As the buyer / importer it is entirely your responsibility to find out in advance of placing your order whether your ordered items are subject to import restrictions. Brandsemporium will ship you whatever you order, so we do not accept liability in the case of failed delivery of goods, where they have failed to clear your country's local Customs - either in cases where the goods are turned back, or in cases where the goods are seized. In addition we are is not responsible for informing you of possible import restriction issues before or after purchase.
  • We will not be responsible for any damage that may be caused on your computer, console, or other hardware / software during / related to installation of any of our products. We not be liable for any damage or personal loss due to incorrect installation of our products.
  • Delivery time: If there is a possible delay due to the warehouse being out of stock, we'll contact you by email to discuss sending out your order in separate shipments, changing products, or other options. Larger orders that exceed our stock may take up to 1 week longer to send out, as we have to order from the factory. In such cases we will contact you about any delay. 
  • If you are at all unsure about importing goods from China, start with Brandsemporium. Your payment is through a safe channel, your delivery is guaranteed, the products are quality assured, and you can begin by ordering only 1 piece as a sample!


Brandsemporium Delivery Guarantee

"What if the product does not arrive?"

We guarantee your products will arrive safely in your destination country.

In the unlikely event your package is lost, we will re-send the goods or give you a full refund.


Delivery Failure Scenarios:

  • The package is lost, broken, or stolen before it reaches you.
    Brandsemproium will re-send the goods or give a full refund. In practice such cases are very rare, perhaps 1 in 5000 shipments, when using courier services. Please note confirmation of such cases can take some time, so in such an event you may be advised to place a new order at your expense while the original shipment is investigated pending compensation.

  • An Air Mail package has not arrived after a long time.
    Brandsemporium will give a full refund after the delivery deadline has expired. These cases are rare, and if this ever occurs, we will inform you of the delivery deadline for your package, which will be 30-60 days depending on the region. 

  • Multi-part delivery arrives missing some items or packets.
    In this case, a customer had ordered more than one product and found that the order arrived without the appropriate number of ordered items. 

    Similar to what you would do with regards to a broken item case, the proper reporting procedure would be: (1) contact your courier immediately to issue a formal complaint, and (2) send a mail to Brandsemporium within 3 working days and provide the requisite photos. (Guidelines for photos: Take photos of all 6 sides of the brown cardboard shipping box (outer casing) the delivery arrived in. You will then need to provide photos of the received items in the way in which they arrived inside the shipping box. Please also indicate the dimensions of the package and the gross weight of the entire package (shipping box + main product (incl. accessories, if any) + any and all packing material). Please retain the package and all contents for later reference. 

    After this initial phase, please contact your courier's local office and open a claim. You will then need to contact Brandsemporium to receive a formal ticket about your case. During this time, our delivery team will evaluate whether or not your missing product was the result of delivery or packing error. If it is determined that a packing error occurred, Brandsemporium will credit you the value of the missing product plus a partial shipping credit. On the other hand, if it is determined the missing items were the cause of a courier mishandling, Brandsemporium will follow your claim with the courier's China office. Once the missing case is confirmed by the courier, Brandsemporium will credit you for the value of the missing product + partial shipping.

  • Items in the packet arrive in a damaged condition.
    A customer’s order arrived with product/s in damaged condition. 

    In such a scenario, you must, first, raise the issue immediately with the courier or delivery company. Then, send a email to Brandsemporium and provide the requisite photos. (Guidelines for photos: First, take photos of all 6 sides of the box that contains the product (inner casing). Then, take photos of all 6 sides of the brown cardboard shipping box (outer casing). For the product itself, please provide enough photos that will accurately show, first, the whole product and then a close-up of the damaged area.) The photos will then be used for remodeling the broken process to find out the cause of the damage. And also the customer needs to keep the original packing case for courier's investigation purposes. 

    Provided you follow the correct reporting process, your case can be dealt with expeditiously if the incident report is received by Brandsemporium within 3 working days from your receipt of the damaged article/s. Once Brandsemporium receives the ticket with the details and photos clearly evidencing the damage, and confirms the products were indeed damaged during transit, a credit worth the product value of the damaged item will be made in your  account or a replacement part or accessory, if applicable, will be sent to you at our discretion.

  • A shipment is delayed, turned back, or seized by Customs.
    If the Customs issue was your responsibility, you are liable. If the failed delivery was due to mis-handling by Brandsemporium, you will receive compensation when the case is resolved. Such cases are unusual but it is important you are aware of your responsibilities in such.

General Delivery Failure Cases Where You Accept Liability

You (or the consignee) must accept delivery of the goods and comply with any applicable procedures/charges from your local Customs.

If the delivery fails because:

  • you were not at home or the courier could not contact you
  • the delivery details were wrong
  • the recipient fails to accept the goods
  • the courier cannot satisfactorily verify the identity of the person attempting to receive the goods
  • the courier cannot deliver to a remote area or invalid address
  • delivery fails due to war, disaster, etc
  • other similar scenarios beyond our control

... [in such cases] you agree that Brandsemporium will not accept liability and no compensation is available.

There are also several situations in which you accept liability when the goods do not arrive due to Customs issues. Please read the full terms and conditions here.


If there is some problem receiving the delivery due to Customs

"My Order Can't Be Delivered - There Is A Customs Problem"

Usually, when you import goods from Brandsemporum, the packet will be inspected by your local Customs.

There's usually no reason to worry because:

  • Brandsemporium provides all the necessary paperwork for your shipment;
  • In most countries it's pretty easy to import most kinds of consumer electronics;
  • The actual process of customs clearance is usually handled completely by the delivery company (e.g. UPS, FedEx, DHL);
  • If there is any duty (import tax) or other charges to pay, the courier will usually pay it first and deliver the products to you, and you pay them later. 
     

If there is a question about your delivery:

  • Sometimes you may need to provide information to your local Customs about the shipment you are receiving. In some cases they need you to provide an invoice matching the invoice that accompanies the goods. In these cases please contact us immediately and we will provide you with a PDF of the shipping invoice.
  • Sometimes the products need to be backed up with some kind of licence or certificate. In these cases, we mostly already hear about it from the courier and we will handle it for you. If Customs contacts you about this, please contact us first to get our help.
     

Customs Liability

  • If, for any reason, the products cannot be delivered to you, due to a Customs problem, we will discuss with you case by case about how to handle this.
  • If goods are seized or turned back because of an issue that was Brandsemporium's fault, e.g. incorrect paperwork, we will re-deliver the goods at our own expense, or offer you credit for a new order.
  • If goods cannot be delivered due to restrictions in your own country, this is your responsibility. For example, if you decided to try to import an audio-recording CCTV camera, but this technology is illegal or restricted due to local laws in the delivery destination country, that is your responsibility to know about before you order from us. If the delivery failed for that reason, we cannot offer any compensation, because as the importer it's your job to know about the local regulations. Another situation in which you must accept liability is where your country requires you to have a licence to import commercial goods: in this case, it is your responsibility to know about this before you place an order on Brandsemporium, and in the case of a failed delivery, we cannot offer any compensation.
  • As the importer you hold sole legal responsibility for responding to questions about imported goods delivering to yourself. Import duties, sales tax, and any other customs charge, are your responsibility, as described in our terms and conditions. If a delivery fails because you do not respond in time to Customs communications, or you refuse to pay the applicable charges, we cannot offer any compensation.
Do I have to pay tax?

"Do I have to pay tax on orders I buy at Brandsemporium?"
 

It depends on what country you are receiving the goods in.

 

Tax is a complex issue, because it depends what country you are receiving the goods into. Some countries are easy to import into, and have few restrictions and no taxes. Other countries are ultra restrictive and have high taxes. Before you start importing bigger quantities of China electronics to your country, you'll need to research what the law and practices are in your country.

Please read the following notes for some basic background...

 

No Sales Tax Charged By Brandemporium:

  • There are no sales taxes or hidden charges to pay our side when you buy at Brandsemporium.eu - However, you may need to pay some taxes on your local side when you receive the goods. Please read below for more information.
     
  • When you buy from Asia, and the products are delivered to your country, this is by definition importing. This means the process to receive the goods will usually be different to simply buying mail-order products from shops inside your country.

 

Import Duty and Sales Tax Charged By Your Country:

  • Some countries charge tax on certain imported products, at certain quantity/value levels. Some countries do not. You are responsible for finding out the situation in your own country.
     
  • Whatever you order from us, we will send you. We won't enforce any rules so it's up to you to make sure that what you are buying is OK to import in your country.
     
  • Many countries charge two kinds of tax when you import anything from overseas. These are (1) Sales Tax (VAT); (2) Import Duty. Usually these taxes are not very high,and the tax is calculated according to the value of the goods (+ shipping sometimes). On the other hand, many countries do not charge any tax on certain types of goods, or on small shipments.
     

Declared Value: Packet Value Affects Tax

  • Usually, importing big quantities of goods from overseas is controlled by your country's customs quite strictly, but smaller quantities can be imported more freely. The definition of "big quantity" and "small quantity" (often defined by a value "threshhold") varies from country to country.
     
  • The term "ad valorem" in import taxes means that the tax you have to pay is calculated as a percentage of the total value of the goods (+sometimes the shipping too). Obviously there would be an advantage to declare the value of the goods lower in such cases. This is known as "under-declaring" the goods and is not permitted, despite being widespread practice. Any customization you request from us in regard to declaration value on the shipping paperwork is at your own risk.
     

Declared Contents: Packet Contents Affect Tax

  • The category of goods you are importing often has an effect on whether you have to pay tax, or how much.
     
  • Obviously, certain categories of dangerous or restricted goods are illegal to import in most countries. Other, specific restrictions on certain items such as laser products or AV recording devices may apply in your country as well - please research that information for your local country.
     
  • The declared contents of a package must be true and accurate for customs purposes. Any customization you request from us regarding declaration of packet contents is at your own risk.
     

Tax And Air Mail Packets

  • Typically, taxes are more often / more strictly applied to courier shipments (UPS, FedEx, DHL) than postal shipments (Air Mail, USPS, EMS). In many countries, for single items, postal shipping is a simple way to reduce or eliminate import taxes.
     
  • However, shipping by air mail is not necessarily a guarantee of avoiding such taxes.
     

How To Pay Import Taxes

  • If you have to pay any tax on the goods you receive, the most common way is that the taxes are first paid at customs by the courier (e.g. DHL, FedEx, UPS) and then you simply pay back the courier using cash or your credit card, when they deliver the goods to your door.
     
  • On bigger orders (meaning, for most countries, anything more than one or two cartons) you should consider hiring a professional licensed Customs Broker to assist you with the clearance of your goods when they arrive in your destination country. This is because tax and contents assessment is applied most strictly to bigger shipments. 
     

Why You Need To Do Your Own Research

  • Import and tax rules are (a) different in every country; (b) changing often; (c) highly dependent on the shipment size and contents; and (d) not consistently applied by your country's different ports and customs houses. Therefore Brandsemporium cannot offer you specific advice about how much tax you will have to pay, or any guarantees related to this issue. 
     
  • We will always do our best to help you import successfully and profitably. If you have any doubts, simply send us en email.
     
  • Sometimes the importing rules according to your country's government and customs are not enforced as strictly or consistently as they say. A good way to find out the realities of importing into your country is to begin with a series of smaller orders from Brandsemporium and make careful notes of what (if any) steps you had to go through or charges you had to pay. You may be pleasantly surprised how easy importing is for you.
     

Who Provides Import Paperwork?

  • In general all the paperwork required for clearing your goods through customs is provided by Brandsemporium. Usually the shipping invoice and courier waybill included with all shipments from Brandsemporium is sufficient.
     
  • Sometimes additional paperwork such as product licences are required by customs. We track all of your shipments until they reach you, so if there is such a requirement, we will respond to it promptly on your behalf, usually without the need for you to take any action.
     
  • You may need to show a copy of the shipping invoice to receive your products in some cases, and we will give you the papers you need on request.
     
  • It is your responsibility to confirm the details of the shipping paperwork with Brandsemporium before the goods are sent out. We will follow your instructions for customizing the shipping documentation according to your requirements, and you, as the importer, bear full responsibility for any exception arising from this paperwork.
     

Tax Liability

  • The importer is solely responsible for all import taxes, sales taxes, and any other customs-related charges.
     
  • Brandsemporium accepts no liability for any such charges. Importing taxes and charges cannot and will not be quoted/predicted, and they cannot be reimbursed to you under any circumstances.
     
  • If an importer refuses to pay taxes or otherwise refuses to comply with requirements of the importing or customs clearance process, the goods will usually not be delivered successfully. In such cases the goods could be seized by customs, destroyed, or returned back to China. In any such cases you, the importer, bear sole responsibility provided no error has been made by Brandsemporium in following your order requirements.
Customs Clearance Issues

Customs Clearance Issues

All imported goods are subject to Customs clearance in every country. When you buy from Brandsemporium, the goods are sent from Asia. Therefore you are importing, and you are the importer responsible for the goods when the goods pass through Customs in your destination country. According to our general terms and conditions, you may order anything you like from us and we will fulfil your order, but it remains totally your responsibility to find out in advance if the products are permissible to import into your destination country, and if so what clearance requirements, taxes, policies etc apply in that country. Brandsemporium cannot and will not offer advice or pre-shipment information on Customs issues in any regard.

From over 3 years of shipping thousands of orders a week, we can confirm that in over 99.9% of shipments from Brandsemporium there is no issue whatsoever with Customs clearance. Furthermore in the majority of the rare cases subject to a delay in Customs, the goods are released and delivered successfully. This is because the clearance via normal shipping methods (couriers or post) is handled professionally by the shipping company, and Brandsemporium is an experienced provider of correct shipping documentation and compliant products and packaging.

You need to be aware that, since any order you make on Brandsemporium.eu will pass through your country's Customs, the Customs have the right to hold and inspect your goods according to their policies.

Every country's Customs has different policies, and these policies can vary substantially, for example...

  • ...from port to port
  • ...from day to day or from one Custom's staff member to another
  • ...depending on the volume of packages requiring clearance on any particular day
  • ...depending on the security levels and political climate of the moment
  • ...depending on the package shipment method
  • ...depending on the package origin
  • ...depending on the package, weight, shape, packing, size, profile, x-ray results, etc
  • ...depending on the package contents
  • ...depending on the declared or assessed valuation of the package contents
  • ...depending on the paperwork accompanying the shipment
  • ...depending on random inspection timetables or scheduled batch checks for particular criteria

As the importer, you bear sole responsibility for the clearance of the goods any issues that may arise from an inspection or hold. Typically, the consignee of the shipped packets is taken as the importer in any problem case.

In most countries, depending on the category of goods imported and the quantity or value, the shipment will be assessed for duties and /or sales tax. That is your responsibility as the importer.


In The Case Of A Customs Hold

  1. We will contact you to discuss the issue openly.
  2. You will typically be required to communicate directly with your country's Customs, or contact them via your courier company.
  3. If additional documents are required, Brandsemporium will do our utmost to provide the documents to you and support the goods clearance.
  4. Your country's Customs can hold goods pending a decision for as long as they like.
  5. The final decision about assessing, valuing, taxing, releasing/refusing, seizing the goods is entirely down to Customs. In some cases no reasons are provided, and in many countries the importer has no right of appeal. In most countries the Customs are hard to communicate with and lack basic public information or accessible staff contact.
  6. In the vast majority of cases, the goods are released after a delay ranging from 1 day to 6 months... the reason for the delay is usually unknown, and the length of the delay is unfortunately beyond anyone's control.
  7. If the goods are refused entry, they will either be destroyed with no compensation, or turned back so the courier ships them back to Brandsemporium.

Under these terms and conditions, which you are agreeing to at the time you place your order, you are acknowledging you understand your basic responsibilities as an importer and the resultant liabilities should any exception occur.


Examples of situations where Brandsemporium will compensate you

  • If internationally recognised documents such as CE / FCC / Sisvel could not be supplied fast enough by Brandsemporium, and Customs refused entry to the goods.
  • If you made a valid request for customization of the shipping paperwork, and we agreed to follow your instructions but failed to do so.
  • If we made any other serious error on the paperwork accompanying the goods.
  • If the goods were delayed or impounded by China Exit Customs rather than your own country's Customs.
  • If a Customs inquiry reveals a valid IPR issue with the products. Brandsemporium never knowingly markets/sells counterfeit products or any products/packaging infringing intellectual property of any parties.

Examples of situations where you are not entitled to compensation

  • If you refused to accept the goods.
  • If the goods could not clear due to import restrictions that are specific to your own country, e.g. FDA approval of products (USA), country-specific certification, restricted categories of goods, quotas, so-called anti-dumping enforcement etc.
  • If you refused to accept applicable taxes or other charges associated with the import procedure.
  • If you refused to pay additional charges or fines resulting from Customs' re-assessment of the classification or value of the goods.
  • If you were unable to accept the goods due to laws in your country such as a lack of an import licence.
  • If Customs refused entry to your goods because you failed to provide paperwork or other information in a timely manner, OR provided incorrect paperwork or information.
  • If Customs refused entry to your goods but they did not provide a reason, OR we were unable to confirm sufficient detail of the supposed reason.
  • If Customs refused entry to your goods due to a supposed IPR issue, but in our opinion this is unsubstantiated.
  • If Customs are still holding the goods after a period of at least 6 weeks and after our best efforts we have no further detail about the reason for the hold or any probable resolution to the case.
  • If clearance failed due to lack of licences / documents / certificates which are specific to your country and Brandsemporium deems it beyond the reasonable scope of our Shipping Team to provide these documents in the absence of any pre-shipment communication from you.
  • If Customs refused entry to your goods or levied increased taxes, charges, or fines associated with the classification or declared value of the goods on the shipping paperwork. We always inform you in advance about the declaration of your goods, and in the cases of larger shipments you have to agree to the declaration value explicitly, so this is deemed to be totally your responsibility.
  • If we previously warned you about a possible increased risk of delivery exceptions due to our experience of shipping to your country, for whatever reason, but you explicitly agreed to go ahead with the order.

Compensation

  • "Compensation" refers to full or partial refund/credit of the amount you paid for the goods and /or shipping (depending on the situation). Chinavasion will absolutely not offer any further compensation or accept any liability in any other regard.
  • We reserve the sole right to evaluate the reason for a Customs exception. We will do this openly based on our communications with the Courier, your country's Customs, and any evidence you have provided us of your own communications with the Courier and Customs.
  • If the goods are returned to China, but we deem that you were liable for the failed delivery not us, we may be able to compensate partially, based on any remaining credit after return delivery fees, China import taxes, and restocking fees.
  • If the goods are impounded, held indefinitely, destroyed, or confiscated by Customs, and according to the policy above this is not Brandsemporium's responsibility (including where the actual reason for the exception was never clarified), you will not receive compensation of any kind.


Warranty And Returns - Detailed Terms and Conditions

 Terms and Conditions - Warranty and Returns

WE guarantees all products bought from us with a 12-month warranty against defects in quality.



Introduction

This article is about the warranty on products you buy from Brandsemporium.eu

All goods dispatched from Brandsemporium are checked for quality, including checks of the appearance of the goods, the function of the hardware and software, the packaging, and inclusion of applicable accessories and power adapters. 

Brandsemporium undertakes to communicate openly, promptly, and carefully with all customers in relation to issues with received goods. 

If you are a customer with goods which appear to have a problem, please talk to us before initiating complaints with your credit card provider. Usually there is a way for us to resolve your issue quickly and make you satisfied!


What Does Brandsemporium’s Warranty Imply?

As a wholesaler Brandsemporium can only offer problem-solving for faulty products which either shipped in an unsatisfactory condition, or developed internal faults naturally during usage without issues of physical damage or unsupported usage. In other words if the product is broken you can contact us to send it back for a repair.


Warranty Does Not Include:

The warranty does not include any kind of:
- Technical support on product installation and usability
- Advice about product's configuration or any software issues
- Recommendations about how to connect products or compatibility 
- Software/OS updating or firmware flashing as it would void Brandsemporium's warranty
- Product issue diagnostic and troubleshooting advice


Warranty By Default Covers Repair

The Brandsemporium warranty means we will repair your faulty item for free and send it back to you for free. Other compensation is not normally available if the product can be repaired promptly.

If an item is impossible to repair to a good working condition, or would take too long to do so, we will next offer you an equivalent product.


When Does The 12 Month Warranty Start From?

The warranty period begins from the receipt of the goods by the initial consignee.  The period is exactly 365 days from that time. For example, a product on the 365th day is covered, but a product on the 366th is no longer covered.

In the case of delivery methods or destinations which lack a confirmed delivery tracking date, we will take the assumption that the warranty period starts 30 days after we sent out your order.


Who Pays For What?

  • Cost of shipping a presumably faulty item back to Hong Kong or China: Paid by the customer, cannot be reimbursed.
  • Cost of China internal freight,import duties, and restocking process on the Hong Kong or China sides: waived for faulty products and paid by BRANDSEMPORIUM in full. In other words our QC engineers will test products you ship back and, if they confirm the products are indeed faulty, we will offer compensation (repair, replacement, credit or refund). However, for products that are tested and turn out to be in good working condition, Brandsemporium will not accept any responsibility and may charge a restocking fee at our own discretion. Functional products will not be reimbursed.
  • Cost of shipping repaired item back to customer from China: paid by Brandsemporium in full. In order to facilitate customs clearance, we will normally use Airmail and EMS if applicable to send back the repaired item to you.
  • If a product cannot be repaired: The original product price will be refunded in the form of credit in your Brandsemporium account under certain circumstances. You can use the credit towards a brand new replacement or a different product.
  • Any new import duty or sales tax for the consignee for the returned repaired products sent from China is their responsibility as per the usual policies.

In What Situations Are Returns/Compensation NOT Approved By BRANDSEMPORIUM?

Below are instances where a customer will not be eligible for returns and/or compensation:
- Unapproved returns or returned products not processed through Brandsemporium’s RMA procedure;
- Products whose warranty period has expired;
- Received returned products that are damaged because of inadequate return packaging;
- Products that were originally approved for return through our RMA procedure but have been confirmed by our QC engineers to be not broken and actually well-functioning after testing, shall not be returned to the buyer, unless the buyer pays return shipping;
- Physically damaged or broken products caused by misuse or mishandling, subjects to manufacture technical test result;
- Returns of your unwanted, unsold yet functional products;
- Products bought by mistake.

The customer is solely responsible for choosing the right product, including for example

  • The "correct" desired memory capacity
  • The "right " feature or product or compatibility
  • Color
  • Garment size
  • Screen size
  • Touchscreen type
  • Digital TV format( DVB-T/ATSC/ISDB-T )
  • GSM band
  • NTSC/PAL color region
  • Software version
We will send you exactly what you order, so please read descriptions carefully before purchasing.

If the consignee of a delivery refuses or fails to accept delivery for any reason, including refusal to comply with customs clearance/costs or simply having an incorrect address, Brandsemporium accepts no liability and the customer will not be eligible for compensation.